Staff Training and Education Prgramme – STEP 1
The Association of Fine Jewellers first rolled out the STEP 1 course in 2015. Designed by a highly accredited team; Mary Bourke and Padraic Lavin, this course will greatly
assist candidates who are new to the jewellery industry as well as offering a facility to those existing sales assistants who wish to enhance their practical experience to date with a formal certification. The course content encompasses a wide range of topics relevant to retail jewellery sales and will equip its candidates with an intermediate level of product knowledge and therefore a greater confidence and ability when handling sales of diamonds, popular gemstones, watches and other pieces.
Our course focus extends to the actual business of ‘selling’, best practice around customer retention and care, together with the more practical matters such as; security, complaint handling, presentation and confidentiality. Upon completion of this course, candidates will receive a certification which will be recognised among over 100 Association of Fine Jewellers members in Ireland. It includes both theoretical and practical work and concludes with an examination and formal certification award. A timescale of nine months is allowed to complete the course and there will be two one day workshops to be given by the course creators which will be included in the cost. Course will commence each January.
We see the introduction of this course as a valuable tool in continuing to ensure the very best customer experience for those valued patrons to Association members and we wish each and every candidate the best of success as their career progresses in this wonderful world of jewellery.